🎟️ How to Handle Last-Minute Cancellations & Refunds
🎟️ How to Handle Last-Minute Cancellations & Refunds
Published by Noche · The smoothest way to manage your events
Last-minute cancellations happen — but with Noche, you're always in control. Whether it's due to unforeseen circumstances or a change in plans, we make it easy for event organizers to handle refunds and maintain a great customer experience. 💫
🔧 Can I refund a ticket?
Yes! As an event organizer on Noche, you can refund any order directly from your dashboard — no complicated process, no delays.
Here's how to do it:
- 🔐 Log in to your Noche Organizer Dashboard
- 🎫 Go to the "Orders" tab on your event
- 🔍 Search for the order you'd like to refund
- 💸 Click "Refund" next to the order
- ✅ Confirm — and you're done!
💡 Refunds are processed immediately and your guest will be notified automatically.
🤔 Should I allow last-minute cancellations?
While it's up to you, here are some tips:
- Set a clear refund policy on your event page
- Decide if you allow cancellations 24h / 48h in advance
- Consider offering credit instead of a refund
Having a clear policy helps reduce confusion and builds trust with your audience. 🫶
🛡️ Noche has your back
We're here to support you in every step of the event journey. From ticket sales to guest management and refunds, Noche ensures your experience is seamless and professional.
👉 Need help? Reach out to us anytime at support@noche.app
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